FAQs
1) What types of skin imperfections can the Remover Pen treat?
The Remover Pen is designed to address various skin imperfections, including moles, skin tags, and other blemishes. It offers an effective solution for improving the appearance of your skin.
2) Is the Remover Pen safe to use?
Yes, the Remover Pen is safe when used as directed. It is important to disinfect the needle and the target area before use and follow the instructions carefully to ensure effective and safe results.
3) How do I prepare my skin before using the Remover Pen?
Before using the Remover Pen, disinfect the needle and the target area with an alcohol pad. For added comfort, especially on sensitive skin, you may apply numbing cream.
4) How do I adjust the settings on the Remover Pen?
The Remover Pen allows you to adjust the strength level based on the size of the blemish. Begin with a lower setting for smaller spots and gradually increase the strength for larger imperfections.
5) How do I use the Remover Pen correctly?
To use the Remover Pen, lightly touch each spot and gently sweep the pen back and forth. Avoid piercing the skin or lingering too long on one blemish. Repeat the process as necessary for optimal results.
6) Can I use the Remover Pen on any part of my body?
The Remover Pen is suitable for use on various parts of the body. However, exercise caution and follow the instructions to avoid sensitive areas or open wounds.
7) How often can I use the Remover Pen?
You can use the Remover Pen as needed, depending on the severity and number of blemishes. Ensure that you follow the recommended usage guidelines to avoid overuse.
8) Is the Remover Pen suitable for all skin types?
Yes, the Remover Pen is suitable for all skin types. However, if you have any specific skin conditions or concerns, it is recommended to consult with a dermatologist before use.
9) How long does it take to see results?
Results may vary based on the individual and the severity of the blemishes. Consistent use of the Remover Pen, following the instructions carefully, will yield the best results over time.
Feel free to reach out if you have any other questions or need further assistance!
support@thecosmetic.co.uk
SHIPPING & DELIVERY
1) When will I receive my order?
Once you have placed your order, we will ship it within 24-48 business hours. Then, it will take 7 - 14 days to arrive. Depending on the shipping carrier, it will take less or more time, but your package has to arrive within this time frame.
2) What shipping carrier will be used for my order?
For ensuring your order is delivered as promised, we use the best shipping carriers, such as Royal Mail, EVRI, Yodel, Yodel International, Post NL, 4PX and Cainiao.
3) Where to track my order?
Using the “Tracking My Order” tool on our website, you can track your order using the tracking number you received for your order. But you can also use your order number and email address used when ordering.
4) How to get my tracking number?
After placing your order, you will receive an order confirmation by email. After that, when we ship your order, you will receive an email with the information to track your order and your tracking number. Remember to check your spam folder, just in case our email arrives there.
5) What if I’m not receiving my tracking number?
You can get in touch with us through our email, and a Customer Service Representative will get to you and provide you with it within 24 business hours.
6) Why isn’t my package moving when I check tracking?
Sometimes, 1-2 days can pass with your order without having updates, which is absolutely normal. But if you see your package seems stuck or you are not sure about it, don’t hesitate to contact us through our email and we will investigate it immediately and help you in your case.
7) Am I going to receive a notification when my order is going to be delivered?
Sure, you are going to receive an email that advises you, that your order is Out for Delivery, and you will receive one more, once it’s Delivered.
8) What if I received a delivery notification but didn’t receive the item?
The first step is getting in touch with the local post office so that they can give you exact information about it. If you don’t get your package, start a claim with them, and once you receive a confirmation that you opened a claim, save that paper, email, or confirmation, and get in touch with us, so we can help you immediately with it.
9) Can I go to the postal office and pick my order up?
When the deliveryman doesn’t find a safe place to deliver the package, or if you are not at home, the order will go back to the local post office and will stay there for 1 week for you to pick it up. You will see that information in the tracking information, so remember to monitor your tracking, especially once the item is soon to be delivered.
10) What happens if I see the order is being returned to sender?
If just a few hours passed since this happened, you can go to the local post office and stop your package from being returned. If they tell you the item was already returned, don’t worry! Just send us an email, and a dedicated Customer Service Representative will promptly assist you in resolving this situation.
AFTER SALES
1) I don’t find instructions for using my item
For some items, we have digital instruction manuals and videos for using them. If your item arrived without instructions, send us an email and we will provide you with it.
2) I have problems with the item I received
If there’s something happening with your item, don’t worry, you can count on us! Send us a picture or small video of the item your received showing the problem so in this way our Product Team can help you and we can give you a solution immediately.
3) How do I get a replacement for my damaged item?
When your item is damaged or didn’t arrive in good condition, our compromise is to resolve your problem as soon as possible. In these cases, if you send us a picture or video showing the damage or problem, we can provide you with a replacement for your item.
4) Is there any warranty for the item I purchased?
Yes! All our products come with 30 days warranty.
